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HOW TO SHOP

1 Login or create new account.
2 Review your order.
3 Payment & FREE shipment

If you still have problems, please let us know, by sending an email to support@website.com . Thank you!

SHOWROOM HOURS

Mon-Fri 9:00AM - 6:00AM
Sat - 9:00AM-5:00PM
Sundays by appointment only!

FORGOT YOUR DETAILS?

GENERAL QUESTIONS

The watch will automatically dial our call center and our support person will immediately respond to all needs by alerting all the caregivers/contacts and dispatching ambulance/police/fire personnel to the user depending on the need.

Senior citizens with a history of cardiac or stroke problems, Alzheimer's patients, patients with other forms of dementia and patients with a tendency to fall and hurt themselves will find this service useful. With the VEESAG service in place, the caregivers will find a big burden lifted, as the personalized help needed will be available round the clock whenever necessary. It provides freedom to both caregiversand patients. Kids and other vulnerable groups like disabled citizens and young women working in late night shifts will have access to personalized assistance in case of an emergency. Since the system tracks the user's location, it will be of definite help in case of kidnap and other forms of violence, like rape, etc. This service is not restricted only to the elderly and other vulnerable groups. Since health- related emergencies like heart attacks and strokes happen suddenly, VEESAG service can also be used as a personalized medical assistant by any normal individual who values health as the most important asset. Those who take part intensely in sports and those who participate in extreme sports will also find this system useful.

State-provided services like 911 or 108 services are reactive. They respond to an emergency without any knowledge of the patient or background situation. VEESAG services are proactive and personalized - a lot of relevant health information of the patient and the contact information of the friends, neighbors and relatives who need to be notified if needed, is available at the VEESAG contact center.

This service is currently available in many countries please contact us if you cannot find local dealer. Not all services are available in all regions, certain type of services are available in few geographical areas.

Yes, VEESAG maintains the key list of contacts that are to be notified, and will try to communicate irrespective of the country they live in.

We always provide the user with the service center's contact information along with our devices to make sure that we are always available for our customers no matter if they are in or out of the service area.

Our data is 99.9% reliable as our primary intention is to serve elderly citizens.

We offer English and Hindi as of now and other languages will be deployed soon to serve all of coverage areas.

We request you call our customer support center and inform them so that we can track and verify where it is located since GPS built into the watch. Customer support will not be able to help if the watch is switched off or if there is no GPS signal.

Yes. Please call our customer support center and we will assign the new name as long as the service charge is paid in full for 1 year.

Contacts need to be updated. The new address has to be under 108 service area or else services are restricted.

If the instrument is proved defective, it would be replaced with another one if it is with-in the warranty.

Yes, but you must authorize VEESAG for recurring charges.

We accept credit cards through paypal.

TECHNICAL QUESTIONS

VEESAG tracks the location of the patient. This information is vital to the caregivers of the patient to trace them. Also, Alzheimer's or dementia patients can use this service to automatically remind them to perform regular tasks; for example, to take a prescribed medicine at a predetermined time.

If there is no state-provided emergency service, we first look for any hospitals registered with us close to the customer location; if there is one nearby we will inform them, In addition, we will inform the customer's list of contacts immediately.

The customer representative would answer the call and if there is no response, the rep would give a disclaimer and end the call.

All the key health statistics are sent to our application using GPRS, VEESAG will not be able to receive any data or call untill the customer is moved to an area where there is enough signal strength.

That would not be a problem, as VEESAG automatically stores the last point of signal and we request the user alert us when leaving home, as our rep would contact the user's next of kin immediately whenever an emergency occurs.

We are currently developing under CDMA technology; please visit our news links as we update the launch date as soon as it is available.

Yes, the customer can select this option under the preferences section.

We are currently in the process of adding this functionality.

Yes, VEESAG stores all the data for 18 months and any data beyond 18 months will be available on request basis.

Yes. Every product has its own unique features.

The information in our database is available only to the customer, the customer's next of kin or to those the customer authorizes to retrieve any data.

No, We are in the process of changing the design to make it waterproof.

Our watch stores the data and sends them to the server every 3 minutes.

Yes. We request the customer to verify if his existing SIM cards support international roaming. if not, we request the customer to change to a local SIM card to minimize costs.

Yes, Since the watch has a built-in mobile capabilities and FAA does not approve mobile use during flight, watch has to be powered off.

We request you always carry a spare battery. We provide two batteries when each purchase to avoid any inconvenience.

The credit card information is only accessible by you or an individual you authorize, All the data is maintained securely.

LEGAL QUESTIONS

Yes there is a 1-year contract if the device is purchased at the discounted price and no contract when the device is purchased at a full retail price.

All products come with a one-year manufacturer warranty.

VEESAG offers a 30-day worry free guarantee on service; service charges can be refunded but not the equipment charges.

 

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